CRM Works professional services executive, lead the market in providing advice, planning, implementation, project management and support services for our clients business software. We employ a contemporary mix of processes and tools to design superior and cost effective CRM solutions, including end-to-end using Sage ERP.

These include:

• Needs Analysis of the customer touch points in your organisation, resulting in plans to develop and improve upon existing processes.

• Helping you choose and use the right technology, acquisition programs, effective sales processes and related training for superior performance.

• Designing, building and implementing automated communications programs as a tool to acquire and retain profitable customers.

• Devising and implementing strategies to strengthen customer loyalty. A unique project management methodology that manages risk and delivers superior CRM solutions on time and to
  budget.

• Product Installation - No matter if it is a new installation or an upgrade, our dedicated team will get your business software installed properly on your servers. This service may include the following, but not limited to:
  • Create test, development and production databases
  • Create test, development and production databases
  • Install database, server and client application software
  • Execute initial user acceptance testing

• Project Management - With years of experience in project management, our consultants and software engineers will work with you closely, and control and monitor the progress of implementation project on behalf of you to ensure the project can be completed on time and within budget. This structured
  project management guarantees that we properly manage quality control, risks, time and cost; key ingredients to professionally implement any business system and eliminating variables and risks inherent to IT projects, so we meet your expectations from the start.

• Data Conversions - We provide data conversion services to customers who wish to convert data from an existing system to their current business system. We ensure accuracy and efficiency of all data conversions.

• Report Writing - Our report writing services include forms design, financial report writing, ad-hoc analysis, Crystal and Flash.

• Custom Programming - If you have any special requirements that don't seem to be handled by your standard CRM or ERP modules including companion products, our software consultants can work with you to customise your system to meet your business needs.

• e-Business Services – ERP Works provide a comprehensive range of services to companies to assist them to build their e-Business systems infrastructure to allow for future business growth some of the services we offer include: e-Business Planning, Electronic Data Interchange, Supply Chain and Warehouse Management, Integration to your business system, including Project Implementation and Management.

• Custom Macro and Workflow – CRM Works can create systems macros and workflow routines to help automate your business systems. These are particularly useful for performing periodic processing procedures or daily procedures such as backing up and running Day End. Reports that are regularly run can also be customised with a macro, so that the selection criteria for the report are automatically inserted every time you run the report. For more information on how a macro can make your CRM & ERP more efficient.

• Data Protection and Disaster Recovery Plan – Our objective here is to protect client's business from unexpected data loss and to ensure data integrity. We prefer to mange risk at the Server end but insisting on ridged back up planning and infrastructure. In case of data loss, our software engineers can assist clients to recover their data wherever possible.

	Why Choose CRM Works?		What is Great CRM?
	Solutions		Pricing
	Resource Library		Vendor Software & CRMW Support Agreement

Email us for more information.