Sage CRM is an easy-to-use, fast-to-deploy on-site CRM solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information—anytime, anywhere—so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.

Sage Business Solutions provides end-to-end financial, ERP, CRM and Business Intelligence solutions to large, mid-size and small businesses in Australia, New Zealand and the Pacific Islands for the life of their business.

Sage Customer Relationship Management
Sage CRM is an easy-to-use, fast-to-deploy on-site CRM solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information—anytime, anywhere—so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.

Sage CRM for Sage Accpac ERP
Sage CRM for Sage ERP is an easy to use, fast to deploy, feature-rich CRM solution providing enterprise-wide access to vital customer information—anytime, anywhere. With Sage CRM for Sage Accpac ERP, you can better manage your business by integrating field sales, internal sales, customer care, and marketing information. You can explore the following pages for more information about Sage CRM for Sage Accpac ERP.

Sales Automation Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle. Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a snapshot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline from within the CRM solution.

Marketing Automation Track the ROI of your marketing programs by automating, tracking and analysing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. Manage and track every element of your campaigns with Sage CRM. View activities, objectives, leads generated, and lead follow-up, and drill down to specific activities within a campaign. This user-friendly CRM solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your company’s marketing resources to their best use.

Customer Care Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves. Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Sage CRM Outlook Integration Why ever leave Outlook? Sage CRM for Sage ERP runs within the framework of your Microsoft Outlook and has complete, two-way synchronization with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration. What’s more is you can also introduce your PDA and synchronise all your contacts, tasks and appointments, bidirectional on the fly, offering complete mobility.

Mobile Solutions - Offline Synchronization / Mobile Solutions A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.

Wireless PDA Access / Mobile Solutions The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.

Application Integration Integration between Sage CRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.

Application Customisation Customisation between Sage CRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.

Sage CRM Web Self Service Sage CRM Web Self Service allows customers to access or request services and support over the web. Customers can receive information based on their preferences, requests and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals.

Advanced Features Sage CRM for Sage ERP has sophisticated Automated Process Workflow and Customisation capabilities as well as Computer Telephony Integration, Web Self Service and more. Mention CTI now works with TAPI, TSAPI and CSTA. Workflow integration, mirror your business processes. Efficient out of box deployment is a key USP for Sage CRM.

SMAPS - Google Maps for Sage CRM Known as Smaps, this is a current development project in association with our business partners, IcatchIT Inc. www.icatchit.com which involves the creation of an integration between Google Maps and Sage CRM.

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